Terms of use
1. General provisions
1.1 These sales conditions of the Dlee Universe e-store (hereinafter: conditions) apply to purchases from the shopping environment located at www.dlee.ee (hereinafter: e-store).
1.2 The terms and conditions apply to legal relationships that arise between the customer (hereinafter: the customer) and the owner of the e-shop Dlee Universe OÜ (hereinafter the seller) in connection with the purchase of products from the e-shop.
1.3 In addition to these terms and conditions, the legal relationships arising from the purchase of products in the e-shop are regulated by the legislation in force in the Republic of Estonia.
1.4 Seller details:
Dlee Universe OÜ;
Kalda 3, Iisaku 41101;
Reg. No. 16547309;
Phone +372 5144505;
Email info@dlee.ee.
1.5 The seller has the right to unilaterally change the terms of use and prices of the e-shop. The seller informs www.dlee.ee about the changes. If the customer placed an order before the changes came into effect, the terms and prices valid at the time of the transaction will be applied to the transaction.
2. Customer support
2.1 The customer support telephone number is +372 5144505 (open on weekdays from 9 am to 4.30.pm ).
2.2 E-mail address: info@dlee.ee.
2.3 Customer support is closed on public holidays.
3. Prices
3.1 All prices of e-shop products are presented in euros.
3.2 Transport prices are listed in point 7.
4. Products
4.1 As a rule, the products of the e-shop are available in stock. Product availability is not guaranteed as inventory may be erroneous due to technical issues.
4.2 If the seller does not have the product ordered by the customer, the customer will be informed as soon as possible.
4.3 The entire purchase amount of the paid order will be returned as soon as possible, but no later than within 14 calendar days.
5. Placing an order
5.1 Orders can be placed in the e-shop as an anonymous customer.
5.2 The customer selects the desired products from the e-store and adds them to the shopping cart.
5.3 The customer checks the correctness of the shopping cart, then confirms the shopping cart.
5.4 The customer enters the required data, selects the appropriate delivery method, and agrees to the terms of use.
5.5 The customer pays for the order in the payment environment.
5.6 After paying for the order, the customer must press "Back to merchant".
5.7 Upon receipt of the order and payment, the seller sends a confirmation and invoice to the customer by e-mail.
6. Payment methods
6.1 The order can be paid securely using Estonian bank links (Swedbank, SEB, Luminor, LHV, Coop and Citadele).
6.2 Payment is made outside the e-shop in the secure payment environment of the service provider Montonio Finance UAB.
6.3 The seller does not have access to the customer's bank details and credit card details.
6.4 Payment is made in euros.
7. Receiving the goods
7.1 The customer can choose the Omniva parcel machine or the package abroad to deliver the order.
7.2 Delivery of the order to the Omniva parcel machine.
7.2.1 A delivery fee of €2.84 is added to the order price, depending on the quantity ordered.
7.2.2 After the sales contract enters into force, the order arrives at the parcel machine chosen by the customer.
7.2.3 The customer is notified of the product's arrival at the parcel machine with an SMS message that contains a unique door code for opening the parcel machine door, the location of the parcel machine, the end of the storage period, and the return code.
7.2.4 The seller is not responsible for the damage caused to the customer if, for reasons not attributable to the seller, the unique code of the parcel machine has come into the possession of third parties and the goods have been received based on this code.
7.2.5 The order is kept in the parcel machine for 7 calendar days. After the specified deadline, the product will be returned to the e-shop.
7.2.6 If the customer does not pick up the order within the aforementioned deadline, the customer is obliged to compensate for the costs related to transportation.
7.3 Package to abroad.
7.3.1 A delivery fee of €11-€27 is added to the order price.
7.3.2 After the sales contract enters into force, the order arrives at the address chosen by the customer. The Omniva courier agrees on the exact delivery time of the goods with the customer in advance by phone.
7.3.3 The customer must ensure that the order is received at the agreed time and address.
7.3.4 In the event of an unsuccessful delivery attempt, the order will be stored at the post office at the place of residence, and the customer will be notified of the arrival of the postal item by e-mail or in plain text in the mailbox.
7.3.5 The order is kept at the post office for 15 calendar days.
7.3.6 If the customer does not pick up the order within the aforementioned deadline, the customer is obliged to compensate for the costs related to the transport.
7.3.7 If the customer has completed the order on a weekend (between Friday after 2:00 p.m. and Monday at 9:00 a.m.) or on a public holiday, the 5 working day period will start at 9:00 a.m. on the first working day following the weekend or public holiday.
7.3.8 The customer is obliged to check the correctness of the contact information provided before completing the order, in order to avoid delays and misunderstandings. The seller is not responsible for any delay or misunderstanding if this is due to the inaccuracy of the data provided by the customer when placing the order.
7.3.9 In the event that the customer discovers upon receiving the goods that the wrong or defective goods have been sent to him or that the goods do not reach the customer in good condition and in a closed package, he must immediately inform the e-shop by sending a corresponding letter to the e-mail address info@dlee.ee .
8. Order return
8.1 The customer has the right to withdraw from the order within 14 calendar days without giving a reason and exchange or return the ordered product or products.
8.2 In order to return and/or exchange products, a withdrawal statement must be submitted to the seller within 14 calendar days from the moment of receipt of the goods. The completed withdrawal form must be sent to the seller together with the returned product.
8.3 The customer is obliged to open the product packaging carefully, without damaging it. If it is not possible to open the package without damaging it, returning the product to the original package is not required.
8.4 The customer has the right to inspect the product in a manner that is allowed in a regular store, and the customer is responsible for the decrease in value of the product when inspecting the product if he has used the product in a way other than the above.
8.5 If the Omniva parcel machine was chosen as the delivery method, the order can be returned by sending the package to the Omniva Iisaku Grossi parcel machine
8.6 If the package abroad was chosen as the delivery method, the order can be returned by sending the package to the address Kalda tn 3 Iisaku township, Alutaguse municipality Ida-Virumaa 41101, Estonia.
8.7 Confirmation of receipt of the product is sent to the customer's e-mail.
8.8 In case the customer has withdrawn from the transaction, the seller will return the purchase amount to the customer as soon as possible, but no later than within 14 calendar days from the receipt of the withdrawal statement to the seller. The refund is made to the same current account from which the purchase was paid.
8.9 In case the order is partially returned and a delivery fee has been added to the order, the seller has the right to refund the delivery cost in proportion to the number of returned products.
9. Processing of the client's data
9.1 By entering data in the e-shop, the customer gives the right to collect and process the customer's data (first and last name, phone number, delivery and/or home address, e-mail address) with the corresponding confirmation.
9.2 The seller does not forward the customer's data to third parties, with the exception of Montonio Finance UAB, which provides the payment service, and AS Eesti Post, which provides the delivery service.
9.3 The seller stores the contact details entered by the customer during the purchase process and information about the purchases made. This information is treated as confidential and processed by the Personal Data Protection Act.
9.4 The seller may use the customer's data for direct mail only if the customer has given his consent for this.
9.5 Data communication between the customer and banks and card payments is encrypted, which ensures the security of the customer's data and bank data. The payment takes place outside the e-shop environment, and the e-shop does not have access to the customer's bank details and credit card details.
10. Submission of Claims and Liability
10.1 The seller is responsible for the non-conformity of the purchased product within 2 years from the delivery of the product to the customer. In the case of selling a product to a consumer, it is assumed that non-compliance with the contract conditions that occurred within 6 months from the day of handing over the goods to the customer existed at the time of handing over the thing if such an assumption does not contradict the nature of the thing or defect. The customer undertakes to inform the seller about the non-conformity of the goods no later than 2 months after its discovery, i.e. submit a claim.
10.2 The customer is recommended to submit a claim to info@dlee.ee. In the claim, indicate the contact details, a precise description of the problem, the date of submission of the claim and attach a document proving the purchase.
10.3 The seller is not responsible for damages caused by the non-intended use of the ordered product.
10.4 The seller is not responsible for any damage or any other consequences arising from incorrect data provided by the customer during the execution of the order, including delivery delay, if this is due to circumstances beyond the seller's control.
10.5 Disputes arising between the seller and the customer shall be resolved by the parties through negotiations. If no agreement is reached, the customer has the right to contact the Consumer Protection Board (Endla 10A, 10112 Tallinn, http://www.tarbijakaitseamet.ee) and the Consumer Disputes Commission (Endla 10A Tallinn 10112, http://www.komisjon.ee) for an out-of-court settlement of the dispute or the Harju District Court. In addition, the European Union electronic environment ODR platform (Online Dispute Resolution) is open to all customers for resolving complaints with e-traders at http://ec.europa.eu/odr.